Refund Policy
Refund Policy for Thermocass
At Thermocass, we strive to provide our customers with high-quality products and services. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions under which we will process refund requests. Please read this policy carefully to understand our refund procedures.
1. Eligibility for Refunds
We offer refunds under the following conditions:
a. Subscription Refunds: For subscription-based services, you may request a refund within 7 days of the initial purchase if you are dissatisfied with the service.
b. Product Refunds: For physical or digital products, you may request a refund within 7 days of the purchase date if the product is defective or not as described.
c. Service Refunds: For one-time services or consultations, you may request a refund within 7 days of the service delivery date if you are dissatisfied with the service.
2. Refund Request Procedure
To request a refund, please follow these steps:
a. Send an email to info@thermocass.com with the subject line "Refund Request."
b. In your email, provide the following details:
- Your name and contact information.
- Order or transaction ID.
- A brief description of the reason for the refund request.
- Any supporting documentation, such as photos or screenshots (if applicable).
c. Our customer support team will review your request and respond to you within 5 business days.
3. Refund Approval
Refunds will be approved under the following circumstances:
a. Subscription Refunds: We will approve refunds for subscription-based services if you request the refund within the specified time frame and if you have not used the service extensively.
b. Product Refunds: Product refunds will be approved if the product is defective, damaged, or significantly different from the description provided at the time of purchase. You may be required to return the product.
c. Service Refunds: Service refunds will be approved if you request the refund within the specified time frame and are dissatisfied with the service provided. We may offer a partial refund depending on the circumstances.
4. Refund Process
Upon approval of your refund request, we will process the refund as follows:
a. Subscription Refunds: The refunded amount will be credited back to the original payment method used for the purchase.
b. Product Refunds: For physical products, we may ask you to return the product before processing the refund. For digital products, the refund will be credited back to the original payment method.
c. Service Refunds: The refund amount will be credited back to the original payment method used for the service.
5. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
info@thermocass.com
Thank you for choosing Thermocass. We are committed to providing you with a positive experience, and our refund policy is designed to ensure fairness and transparency in the refund process.
At Thermocass, we strive to provide our customers with high-quality products and services. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions under which we will process refund requests. Please read this policy carefully to understand our refund procedures.
1. Eligibility for Refunds
We offer refunds under the following conditions:
a. Subscription Refunds: For subscription-based services, you may request a refund within 7 days of the initial purchase if you are dissatisfied with the service.
b. Product Refunds: For physical or digital products, you may request a refund within 7 days of the purchase date if the product is defective or not as described.
c. Service Refunds: For one-time services or consultations, you may request a refund within 7 days of the service delivery date if you are dissatisfied with the service.
2. Refund Request Procedure
To request a refund, please follow these steps:
a. Send an email to info@thermocass.com with the subject line "Refund Request."
b. In your email, provide the following details:
- Your name and contact information.
- Order or transaction ID.
- A brief description of the reason for the refund request.
- Any supporting documentation, such as photos or screenshots (if applicable).
c. Our customer support team will review your request and respond to you within 5 business days.
3. Refund Approval
Refunds will be approved under the following circumstances:
a. Subscription Refunds: We will approve refunds for subscription-based services if you request the refund within the specified time frame and if you have not used the service extensively.
b. Product Refunds: Product refunds will be approved if the product is defective, damaged, or significantly different from the description provided at the time of purchase. You may be required to return the product.
c. Service Refunds: Service refunds will be approved if you request the refund within the specified time frame and are dissatisfied with the service provided. We may offer a partial refund depending on the circumstances.
4. Refund Process
Upon approval of your refund request, we will process the refund as follows:
a. Subscription Refunds: The refunded amount will be credited back to the original payment method used for the purchase.
b. Product Refunds: For physical products, we may ask you to return the product before processing the refund. For digital products, the refund will be credited back to the original payment method.
c. Service Refunds: The refund amount will be credited back to the original payment method used for the service.
5. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
info@thermocass.com
Thank you for choosing Thermocass. We are committed to providing you with a positive experience, and our refund policy is designed to ensure fairness and transparency in the refund process.
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