Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to

Filter by Topic
  • All
  • Hot Pot
  • Thermos
  • Customer Service

Hot Pot

To clean your hotpot: 1. Unplug and cool down.
2. Remove the inner pot or insert.
3. Wash the inner pot with warm, soapy water.
4. Wipe down the exterior and heating element.
5. Clean the lid (if applicable).
6. Reassemble and store in a clean, dry place.
A: Stainless steel hot pots are typically made of stainless steel, a durable and corrosion-resistant material.
1. **Prepare Ingredients**: Slice and prepare the ingredients you want to cook.
2. **Fill with Broth**: Add your choice of broth or soup base.
3. **Heat the Hotpot**: Plug it in and adjust the heat settings.
4. **Cook Ingredients**: Place ingredients in the simmering broth and follow cooking times.
5. **Season and Customize**: Offer dipping sauces and seasonings.
6. **Serve**: Retrieve cooked items with a ladle and enjoy.
7. **Repeat**: Continue cooking and eating as you like.
8. **Safety Precautions**: Follow safety guidelines and unplug after use.
A: To maintain a stainless steel Hot Pot, rinse it with warm water after each use, use a bottle brush for thorough cleaning, and let it air dry with the lid off to prevent odors.


A: To clean your thermos, rinse it with hot, soapy water, use a bottle brush for thorough cleaning, and air dry with the lid off.
A: Thermos containers are typically made of stainless steel or glass with a vacuum-sealed space between the layers to provide insulation. The outer layer is often made of plastic or metal.
A: To store water in a thermos, simply fill it with clean, cold water. Make sure the thermos is clean and tightly sealed to maintain the water's temperature.
A: To protect your thermos, avoid dropping it, use a protective sleeve, and follow care instructions for cleaning and maintenance.

Customer Service

Please Contact on this email
Unable to find satisfactory answers ? Contact Support